Guest services · hotel operations

Every guest request, from ask to done, in one place

Works beside the systems you already run, in Arabic and English, with no app for guests to download.

No sign-up, no form: open it and try it yourself
General manager view
Guest phone page
Task on a staff phone
What hotels tell us

The service is good. The road to it is long.

Guest calls at night wait

The desk is checking someone in while the phone rings. The guest calls again, or stops asking.

Housekeeping and maintenance run on WhatsApp groups and paper

Requests get lost in the chat. Nobody knows who took it, or when it was finished.

The GM hears about it from online reviews

The problem reaches you after the guest has written it down for everyone, not before.

How it works

Whichever way the guest asks, one ticket arrives

  • Room phone · dial 3
  • QR on the guest’s phone
  • TV QR
One ticketWith a timer and a checklist
On the right department’s phoneEscalates by itself if late
Done, with proofTime, name and a photo when needed
Live dashboards up to the GMEach manager sees their part
Tour by department

A screen for every team, one system behind them

Housekeeping

Housekeeping

  • A live room board per floor: dirty, cleaning, inspected
  • VIPs and early arrivals move up the attendant’s list by themselves
  • Supervisors inspect from their phone and reassign in one tap
Open this screen in the demo hotel
The AI voice agent

Hear it before you believe us

Uses your existing room phones; one-time phone-line setup.

Saudi ArabicAudio sample coming soon
المساعدتتحدث مع المساعد الرقمي للفندق. قد تُسجَّل المكالمة لتنفيذ طلبك. اضغط صفر في أي وقت للتحدث مع موظف.
المساعدأهلاً وسهلاً السيد العتيبي، كيف أقدر أخدمك؟
الضيفأبغى ثلاث مناشف وقارورتين موية
المساعد3 مناشف حمام و2 قوارير موية للغرفة 412، أرسلها الآن؟
الضيفإيه، أرسلوها
المساعدتم. تصلك خلال 15 دقيقة. تحتاج شيئاً ثانياً؟
EnglishAudio sample coming soon
AgentYou’re speaking with the hotel’s digital assistant. This call may be transcribed to fulfil your request. Press 0 at any time to speak with a colleague.
AgentHello and marhaba, Mr. Alotaibi. How may I help you?
GuestI need three bath towels and two bottles of water please
Agent3 bath towels and 2 bottles of water to room 412, shall I send them now?
GuestYes please
AgentDone. They’ll be with you within 15 minutes. Anything else?
Try it now

A whole demo hotel. No form, no waiting.

Demo Hotel Riyadh, with synthetic data. Pick a role and walk in, then send a request from the guest page and follow it up to the GM.

Open the demo hotel
Built for Saudi hotels

Made the way our hotels actually work

The details imported systems forget are here from day one.

Works with what you have

Start with no integration. Climb a step when you’re ready.

  1. 01No integration, start todayQR, staff app, rooms from a spreadsheet
  2. 02Guest-list uploadA daily file from your current PMS
  3. 03Room-phone lineDial 3 reaches the voice agent
  4. 04Single sign-onStaff accounts from your company directory
  5. 05Live PMS linkArrivals and rooms update by themselves
  6. 06Brand-approved vendorWhen your brand certifies us

We need no access to your PMS to start.

What your pilot will measure

Numbers we measure with you, not promises

We don’t show results we haven’t earned yet. We record a baseline in week 1 and compare it in week 6.

Requests done on time—% · week 1 → 6
Minutes per room—min · per clean
Repeat complaints—count · per 100 rooms
Response at night—min · 23:00–07:00
Pricing

A clear price per room. No surprises.

Essentials
from14SAR
per room per month + VAT

QR guest requests, ticket engine, staff phone app, housekeeping board, complaints.

OperationsMost popular
22SAR
per room per month + VAT

Everything in Essentials, plus engineering, kitchen board, shift logbook, rosters and GM dashboards.

Voice add-on
+12SAR
per room per month + VAT

The AI agent on the room phone, with 10 minutes per room per month included.

Security & privacy

Your data and your guests’ data, kept with care

EncryptionIn transit and at rest.
Audit logEvery action, with who and when.
Role-based accessEach person sees only their own work.
PDPL data-processing termsA signed agreement under Saudi PDPL.
Staff privacyNo surveillance, no location tracking. We log work, not people.
AI disclosure on every callGuests hear they’re talking to a digital assistant, and can press 0 for a person.
In-Kingdom hostingDesigned for in-Kingdom hosting of live hotels.
Read the full security page
FAQ

What managers ask before they start

No. You start with a room list and a guest-list file. A live link is an optional later step.

The easiest way to judge it: try it yourself

Open the demo hotel now, or request early access for your property and we’ll reply within one working day.

Open the demo hotel
The 30-day free trial opens soon